Healio Lux operates this store and website, including all related products and services. This Shipping Policy explains how we handle order processing, shipping, and delivery for purchases made through our Services. By using our Services or placing an order, you agree to this Shipping Policy.
Processing Time
Orders are typically processed within 2–5 business days after payment is confirmed.
During high-volume periods or promotions, processing may take slightly longer.
You will receive a confirmation email once your order has been shipped.
Shipping Methods & Times
We offer standard and expedited shipping options at checkout.
Estimated delivery times:
Standard Shipping: 7–14 business days
Expedited Shipping: 3–7 business days
Delivery times may vary based on your location and shipping carrier.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen shipping method.
Occasionally, we offer promotions with free or discounted shipping.
International Shipping
Healio Lux ships to select countries outside the United States.
Delivery times and costs vary by country.
Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment’s progress.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us at healiolux@gmail.com within 7 days of delivery.
Include your order number and photos of any damage.
Healio Lux will work with the shipping carrier to resolve the issue and provide a replacement or refund as needed.
Contact
For questions about shipping, delivery times, or lost/damaged items, please contact: Email:healiolux@gmail.com
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