Healio Lux Privacy Policy

Last updated: December 18, 2025

Healio Lux operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Healio Lux is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described here.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data. We may collect or process the following categories of personal information, depending on how you interact with the Services:

• Contact details: Name, address, billing/shipping addresses, phone number, email.
• Financial information: Credit/debit card details, payment confirmation, transaction details.
• Account information: Username, password, preferences, settings.
• Transaction information: Items viewed, cart additions, wishlist items, purchases, returns, exchanges, or cancellations.
• Communications: Customer support inquiries or messages you send us.
• Device information: Device type, browser, network connection, IP address, unique identifiers.
• Usage information: Interactions with the Services, navigation patterns, and frequency of use.

Sources of Personal Information

We may collect personal information from:

• Directly from you: When you create an account, communicate with us, or use the Services.
• Automatically through the Services: Via your device, cookies, or similar technologies.
• Service providers: Third parties who process information on our behalf.
• Partners or third parties: To support certain features or integrations.

How We Use Your Personal Information

We use your information for purposes including:

• Providing and improving the Services: Process purchases, returns, exchanges, remember preferences, send notifications, and create a personalized shopping experience.
• Marketing and promotions: Send emails, texts, or postal messages about products, services, or promotions. May include personalized advertising.
• Security and fraud prevention: Protect your account, detect fraudulent or unsafe activity, and secure the Services.
• Customer support: Respond to inquiries and maintain communication.
• Legal purposes: Comply with laws, respond to legal requests, and enforce our terms or policies.

How We Share Personal Information

We may share your information with:

• Shopify and service providers: For IT, payment processing, analytics, shipping, fulfillment, and customer support.
• Marketing partners: To show ads or promotions based on your activity (subject to your opt-out preferences).
• Affiliates or corporate group members: For operational purposes.
• Business transactions: Mergers, acquisitions, or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes information to provide and improve the Services. Some data may be transferred outside your country. For details on Shopify’s privacy practices and rights, visit Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may link to third-party websites. We are not responsible for their content, privacy, or security practices. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected such data, contact us to request deletion.

Security and Retention

No security system is perfect. We retain personal information only as long as necessary to provide Services, comply with legal obligations, or enforce policies.

Your Rights and Choices

Depending on your location, you may have rights including:

• Access, correction, deletion, or portability of your personal information.
• Opting out of sale or sharing for targeted advertising.
• Managing communication preferences (unsubscribe from promotional emails).
• Objection to or restriction of processing, or withdrawal of consent.
• We will not discriminate against you for exercising your rights. Verification may be required to process requests. For more information, visit Shopify Privacy Portal.

Complaints

You may contact us with concerns about our processing of personal information. In certain regions, you may also contact your local data protection authority.

International Transfers

Your information may be stored or processed outside your country. Transfers follow recognized legal mechanisms, including Standard Contractual Clauses or equivalents.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated “Last updated” date.

Contact

For questions or to exercise your privacy rights, contact us:

Email: healiolux@gmail.com

Healio Lux is the data controller of your personal information under applicable laws.